Frequently Asked Questions

 

About the Store
The TMAF company store is a secure e-commerce shopping website that offers an array of products to promote the brand. The site is managed and fulfilled by Shumsky, located in Dayton, Ohio.

About Shumsky 
Shumsky is a WBENC Certified Women’s Business Enterprise located in Dayton, OH. Our vision is to be the partner of choice to assist our client’s creative ideation and execution, while inspiring pride and market envy for their brands. Look to Shumsky for promotional solutions including online store development, fulfillment and distribution, idea generation and custom product creation. Click here to find out more about Shumsky.

If you have any questions, contact us at: 
Shumsky
811 E. Fourth St.
Dayton, OH 45402
Phone: (800) 414-8946
Email: programs@shumsky.com

Frequently Asked Questions 

How can I search for products?
There are two easy ways to look for products:

1. You can use the search bar in the upper right hand corner of the screen. Simply type a keyword in the field (i.e. sign, mug, blue) and click the Search button.
2. You can browse all products in the store by clicking on the PRODUCTS CATALOG link in the top navigation bar.

What is a shopping cart and how do I use it?
If you wish to purchase a product, simply click on the item. If there are options for that item, click Product Options to view options, then click Close to go back to the item. To order, click Order Now and select Qty, Size, and Color, if applicable, then click Next. Click Add Another Product if you're not finished selecting items, or if you are ready to check out, fill out New Customer or Returning Customer information and click Checkout to finalize your order.

Is my credit card information safe?
Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information.

Is there a guarantee for merchandise ordered from this site? What is the return policy?
We offer you a 100% satisfaction guarantee. You may return defective, damaged and unused current merchandise from stock for a full refund or exchange within 30 days of purchase. Please contact our Customer Service Department (1-800-414-8946) with any questions regarding returns.

To expedite the return process, have your order number (located in the upper right portion of the packing list) ready when you call.

When will my order be shipped?
All in-stock items are shipped within 24 business hours of order submission. Please allow 2-6 weeks for back-ordered items.

Where do orders ship from?
All in stock orders ship from Dayton, Ohio.

Is there sales tax?
In Indiana, Michigan, and Ohio taxes will be applied.

What are the hours of operation for customer service?
Monday - Friday, 8:00 am - 5:00 pm Eastern Standard Time.

What methods of payment do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, Discover.